Understand how settlements and withdrawals work, how manual review keeps your cross-border payouts safe, and what to do if a request is returned.
When do funds become available for withdrawal?
Funds become available only after the buyer has confirmed and released the relevant milestone (Release Milestone/Payment).
Each order is split into milestones. As soon as a milestone is released by the buyer, that portion is added to your available balance.
Your “Available for Withdrawal” balance on the withdrawal page always reflects the sum of all released milestones across your orders.
Why is settlement reviewed manually?
As the platform is in its early operational stage, we use a manual review settlement process to safeguard the security and compliance of cross-border funds.
Before any payout, our finance team verifies three things: the buyer has released the payment, the funds have actually settled into the platform escrow wallet, and the order is marked as completed.
This protects both buyers and sellers from mistaken or fraudulent transfers.
How long does a withdrawal take?
Once you submit a withdrawal request, our finance team will process it within 24 hours.
You can withdraw to a bank card, Alipay or WeChat. Please make sure your payout details are accurate to avoid delays.
Common reasons a request is returned
Order not released: the buyer has not confirmed the release of funds for the order, so the request is returned.
Amount mismatch: the requested amount exceeds your available balance — please check the amount and try again.
Account info error: the payout account details look incorrect — please verify and resubmit.