Dispute Resolution Policy

1. When to Raise a Dispute

If you are not satisfied with the completed work, you may raise a dispute within the 14-day review period after the expert marks the task as complete.

2. How to Raise a Dispute

• Go to the task detail page
• Click the "Raise Dispute" button
• Provide a clear explanation of the issue
• Attach any supporting evidence (screenshots, messages, files)

3. What Happens Next

Once a dispute is raised:

• The payment is immediately frozen and held securely in EscrowSource's holding account
• The dispute will be manually reviewed by our team
• Both parties may be asked to provide additional evidence
• You will receive a decision within 1–7 business days from the date the dispute is submitted

4. Decision Outcomes

EscrowSource may decide to:

• Release the full payment to the expert
• Refund the full payment to the buyer
• Release a partial payment to the expert with the remainder refunded to the buyer

5. Finality of Decisions

All decisions made by EscrowSource regarding disputes are final and binding. No further appeals will be considered.

6. Contact Us

For questions about the dispute process, contact us at: contact@escrowsource.net